Frequently Asked Questions

Orders on treeet: Q. How do I place an order with Treeet.com.au?; Q. How do I add an item to my shopping cart?; Q. How do I delete an item from my shopping cart?; Q. How do I change the quantity of an item in my shopping cart?; > View all questions

Shipping & Delivery: Q. What are your shipping rates?; Q. Will items with different shipping times be sent separately?; Q. Can I use a PO Box for delivery?; Q. Can I pick up my order?; Q. I am a VIP club member, why am I still being charged a shipping fee?; Q. When should I expect my order to arrive?; Q. When should I expect my magazine order to arrive?; Q. How will my international magazine be shipped?; Q. How do I change my delivery address?; > View all questions

Returns & Refunds: Q. Can I return an item I purchased on treeet.com.au?; Q. I didn't take out the optional insurance on my order and now my item has gone missing? What can I do?; Q. My order was damaged in transit, can I return it for a replacement/refund?; Q. I've completed the returns form. When will I receive my refund?; Q. My book is mis-bound (mis-print), what should I do?; Q. The hardcover book I received appears to have poorly cut page edges, should I return it?; Q. I wish to cancel my magazine subscription, what should I do?; > View all questions

Affiliate Program: Q. How do I become an affiliate with treeet.com.au?; > View all questions

Gifts & Gift Vouchers: Q. Can I send a gift voucher?; Q. If I send a gift, will they see the invoice?; Q. Can I have my order gift-wrapped?; Q. I have a voucher code, how do I use it?; > View all questions

Payment & Pricing: Q. What payment methods can I use?; Q. Can I change my preferred method of payment?; Q. Is it safe to give out my credit card details online?; Q. When will my credit card be charged?; Q. What is the PayPal payment method?; Q. Can you send me a tax invoice?; Q. Can I email treeet My Credit Card details?; Q. I have a voucher code, how do I use it?; Q. Why is transit insurance offered on my order?; Q. Does the $0.99 cover the entire order or just 1 item?; > View all questions

My Account: Q. How do I create an account/register with treeet?; Q. How do I log out from My Account?; Q. How can I change my password?; Q. What can I do in 'My Account'?; Q. How do I change my email address or my account name?; Q. I am not receiving any emails from treeet.com.au.; Q. I forgot my password; Q. How do I subscribe/unsubscribe from the treeet newsletter?; > View all questions